Privacy Policy
Royal Enterprises Grills is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard that information.
Information We Collect
- Personal Information: We may collect personal information, such as names, email addresses, phone numbers, and addresses, when voluntarily provided by our customers or visitors through contact forms, inquiries, or orders.
- Non-Personal Information: We may also collect non-personal information, such as browser type, operating system, IP address, and website usage data, through cookies and similar technologies.
How We Use Your Information
- Personal Information: We use personal information to fulfill orders, respond to inquiries, provide customer support, and communicate with our customers about products, services, and promotions.
- Non-Personal Information: Non-personal information is used to analyze website traffic, improve our website and services, and customize the user experience.
Information Sharing
We do not sell, trade, or otherwise transfer personal information to third parties without consent, except as required by law or to trusted service providers who assist us in operating our website and conducting our business.
Data Security
We implement security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices
You have the right to access, update, or delete your personal information by contacting us. You may also opt-out of receiving promotional emails by following the instructions provided in the email or contacting us directly.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy regularly for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at rpyalenterprisesgrills2017@gmail.com or call us at +91 7738008440.
Terms & Conditions
These Terms & Conditions govern the use of the products and services provided by Royal Enterprises Grills. By accessing our website or purchasing our products/services, you agree to comply with these Terms & Conditions.
1. Product/Service Information
- Royal Enterprises Grills provides safety nets, invisible grills, CCTV installation, pest control, and related services.
- Product descriptions and pricing are subject to change without notice.
- We strive to accurately represent our products/services, but we do not warrant that product descriptions or other content are error-free.
2. Ordering and Payment
- Orders placed through our website or directly with our team are considered offers to purchase our products/services.
- Payment must be made in full at the time of purchase, unless otherwise agreed upon.
- We accept various forms of payment, as indicated on our website or invoice.
3. Delivery and Installation
- Delivery and installation timelines are estimates and may vary depending on product availability, site conditions, and other factors.
- Royal Enterprises Grills is not liable for delays in delivery/installation beyond our control.
4. Returns and Refunds
- We accept returns and provide refunds in accordance with our Return Policy, as specified below.
- Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.
5. Warranty
- Royal Enterprises Grills provides a limited warranty on our products/services.
- Warranty coverage is subject to standard terms and conditions. Intentional damage or misuse is not covered.
6. Limitation of Liability
- To the fullest extent permitted by law, Royal Enterprises Grills shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or inability to use our products/services.
- Our liability is limited to the amount paid by the customer for the specific product/service giving rise to the claim.
7. Intellectual Property
All content on our website, including but not limited to text, images, logos, and graphics, is the property of Royal Enterprises Grills and is protected by copyright and other intellectual property laws.
8. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of Maharashtra, India. Any disputes arising out of or relating to these Terms & Conditions shall be resolved through arbitration in accordance with applicable Indian laws, with hearings held in Maharashtra, India.
9. Amendments
Royal Enterprises Grills reserves the right to amend these Terms & Conditions at any time without prior notice. Amendments will be effective immediately upon posting on our website.
10. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at +91 7738008440.
Payment & Refund Policy
This Payment & Refund Policy governs the payment for products and services provided by Royal Enterprises Grills and outlines our refund process. By making a purchase from Royal Enterprises Grills, you agree to comply with this Payment & Refund Policy.
1. Payment
- Payment must be made in full at the time of purchase, unless otherwise agreed upon in writing.
- We accept various forms of payment, including credit/debit cards, UPI, bank transfers, and cash payments, as specified on our website or agreed upon in writing.
- Prices for our products and services are listed in INR (₹) and are subject to change without prior notice. Any applicable taxes or fees will be added to the total purchase price.
2. Refund Policy
Royal Enterprises Grills offers refunds in accordance with the following conditions:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receipt to arrange for a replacement or refund. We may require photographic evidence or return of the product, depending on the circumstances.
- Change of Mind: We do not offer refunds for change of mind or buyer’s remorse. Please ensure to carefully review product descriptions and specifications before making a purchase.
- Services: Refunds for services rendered are evaluated on a case-by-case basis. Please contact us to discuss any concerns regarding services provided.
- Refunds will be issued in the original form of payment or via store credit, at our discretion.
- Shipping, handling, and installation charges are non-refundable, unless the return is due to a defect or damage covered under our Warranty Policy.
3. Process for Refunds
- To request a refund, please contact us at royalenterprisesgrills2017@gmail.com or call +91 7738008440 with your order details and reason for the refund request.
- We will review your request and, if approved, provide instructions for returning the product or arranging for a refund.
4. Timelines for Refunds
- Refunds will be processed within 5-7 business days of approval.
- Please allow additional time for the refund to appear in your bank account, depending on the policies of your payment provider.
5. Contact Us
If you have any questions or concerns about our Payment & Refund Policy, please contact us at +91 7738008440.
.png)